Shipping & Returns
Freight is a flat $25 anywhere in Australia, however much you order.
Dispatch
Stock designs are dispatched within 2–4 business days. Custom cutouts are dispatched within two weeks of proof approval. In November and early December, add a couple of days.
Delivery times
Metro addresses typically see delivery 2–5 business days after dispatch. Regional and remote addresses take longer. Every order ships with tracking.
Freight cost
A flat $25 per order, metro or regional, one cutout or twenty. Adding another cutout to an order you are already placing costs nothing extra to send.
Packing
Cutouts ship flat, interleaved with protective sheeting and boxed. Bundles travel in a single carton wherever the sizes allow.
Damaged in transit
Send us a photo within seven days of delivery and we will reprint and resend the damaged pieces at no cost. No need to return the damaged cutout.
Returns
Stock designs can be returned unused and undamaged within 30 days for a refund less freight. Custom cutouts are made to order and cannot be returned unless faulty.